Support Center

Shipping & Returns

  • Returns and Exchanges

    Customers are responsible for all shipping on returns and exchanges, unless there was an error on the part of ...

    Oct 29, 2013 02:54PM EDT
  • Time in Transit / Business Days

    Your order should ship within ~3-5 business days after ordering (more info on business days below). Please ...

    Dec 11, 2013 10:24PM EST
  • Returns lost in transit

    We are not responsible for packages shipped with any shipping method where tracking information is not availab...

    Feb 04, 2014 11:27PM EST
  • UPS Shipping

    Packages shipped via UPS MUST BE shipped to a street address. UPS WILL NOT deliver to PO Boxes. Any customer t...

    Jul 24, 2012 04:32PM EDT
  • International returns and undelivered packages.

    If any international orders are returned to us, we will issue a refund for the products on the order (not ship...

    Jul 24, 2012 04:34PM EDT
  • Duties and taxes

    Customers are responsible for any and all taxes, brokerage fees, customs fees, and duties that may be charged ...

    Jul 24, 2012 04:34PM EDT
  • International Shipping costs

    Q. Do you ship to [approved country]? How much is shipping? A. yes, we ship to your country; add items ...

    Jul 25, 2012 02:19PM EDT

Contact Us

  • Email Us
  • 877.826.0518 (Toll-Free within USA)
    919.834.0230 (Phone)
    919.834.2090 (Fax)
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