Support Center

Q: How Can I Return/Exchange My Order?

Last Updated: Dec 29, 2017 03:05PM EST

A: Customers are responsible for all shipping on returns, unless there was an error on the part of our company. If you are returning an item due to an error on our part, please contact our customer service within 2 weeks of receiving the package in order to receive a postage paid return label.

All other returns must be made within 30 days of the original purchase. Items must be returned in their original condition: unwashed and unworn. CDs and DVDs may not be returned if they have been opened. Posters may not be returned. To proceed with a return, please complete the form on the back of your invoice and send it to us, along with the item(s) being returned. If you have any additional questions, please feel free to contact us.

We no longer process exchanges. If you would like a different item, please return the original item and place an order for the new one. A refund will be issued for the returned item once received.

Please use the back of the form on your invoice. If you do not have your invoice, please download and print the form below. Please note that there is a processing time of 3-5 business days after receiving the returned item(s).


Contact Us

  • Email Us
  • 877.826.0518 (Toll-Free within USA)
    919.834.0230 (Phone)
    919.834.2090 (Fax)
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
Invalid characters found